Refund Policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

To start a return, contact us at valois@giftshop.club. Please note that returns must be sent to the following address:
GIFTSHOP
8 rue de Valois
75001 Paris
France

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, you can always contact us at valois@giftshop.club.

Damages and Issues

Please inspect your order upon reception and contact us immediately at valois@giftshop.club if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and provide a resolution as quickly as possible.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in its original condition, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Once we’ve received and inspected your return, we will notify you about the approval status of your refund. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at valois@giftshop.club.